12editorial
Every piece we have written.
One question per article, picked because teams keep asking it. Newest first. Every answer is one we can back, with the arithmetic shown where there is arithmetic.
What an AI agent does in a company that is not tech
An AI agent is a digital employee that works inside the tools you already use. What it takes over, what stays human, and where it goes wrong.
Read →Can a digital employee handle your customer service?
For the repeatable part, yes. Which questions it can close, where the handover to a person belongs, and what it needs from you before it answers anything.
8 August 2026What has to be true before a digital employee works alone
Autonomy is not a switch. Four things decide whether a digital employee can act on its own: scope, permission, reversibility and a readable record.
8 August 2026What one digital employee costs in its first year
A pilot comes to 13,200 euro in year one and 10,200 after that. The arithmetic, next to what a hire and a stack of AI seats cost over the same year.