What does the setup fee actually cover?+
The full implementation: AI Scan follow-up, workflow mapping, digital employee design, build, integration with your tools, testing against historical cases, control-layer configuration and supervised go-live. You approve the design before we build.
What's in the monthly fee?+
Monitoring, edge-case handling, small workflow improvements, model updates and a monthly performance report. It's what keeps the employee reliable rather than a one-off project that degrades. Hosting and AI usage are not part of it, those are billed separately, at cost.
Are there usage costs on top?+
Yes, two, and we would rather name them than bury them. Hosting is €10 per digital employee per month. AI usage depends on how much work the employee actually does. We run our digital employees exclusively on models from Anthropic and OpenAI, because that is where the reliability is, so you can look up what those cost yourself: Anthropic's prices and OpenAI's prices. Both are passed through at cost, without margin. During workflow mapping we estimate the monthly range from your volume, so you know the order of magnitude before you commit.
What if it doesn't deliver?+
Success metrics are defined before we build, and the pilot exists precisely to validate them. If the workflow turns out not to be a good automation candidate during mapping, we tell you before you've committed to the build.
Is there a minimum contract?+
Six months, and we mean that the way you would mean it with a new hire: it is the trial period. Those six months include our monitoring, we watch what the employee does, handle the edge cases and keep tuning it. After six months you pick one of three. Extend for another six months and keep the monitoring, plus priority support. Scale down to a low-tier licence: the employee keeps running and you keep access to the platform and to us for questions, but we stop actively monitoring. Or stop, at no cost, and we switch the employees off. You can let them go, exactly as you could someone who turned out not to fit. Nothing about the setup locks you in technically either, your data and tools remain yours.
Can we expand later?+
That's the intended path: most companies start with a Pilot, prove one workflow, and expand into Core or Scale from there. Each next employee builds on the mapping and control layer already in place.